PPC Customer Tip of the Day: ESN Change vs ESN Swap vs ESN Reset:
ESN Change:
This is done when a customer wants to move their service from the current phone to another phone. For Instance: Your phone got broke so you bought/received a replacement when you move your service to the new phone that's a ESN Change. Your new phone CAN NOT be active with Page Plus or any other service.
ESN Swap:
This is done when you have 2 active phones with numbers and want the numbers changed between the phones.
EXAMPLE:
Before Swap
Phone A's # (111)222-3333 & ESN/MEID/DEC/HEX A000000D783672
Phone B's # (555)666-7777 & ESN/MEID/DEC/HEX 1F0863BC
So what would happen is Phone A's # & plan would end up on Phone B & Phone B's # & plan would end up on Phone A
After Swap
Phone A's new # (555)666-7777 & ESN/MEID/DEC/HEX 1F0863BC
Phone B's new # (111)222-3333 & ESN/MEID/DEC/HEX A000000D783672
Re-Authenticate Your Phone or ESN Reset :
Re-Authenticating is done when your DATA/MMS(pic msg) stops working(if your phone is compatible). This usually happens when you change plans, add money after your phone's been off for a while. This will usually fix the "We are unable to authenticate your phone" recording you may hear sometimes.
The Easiest way to Re-Authenticate your phone is to DIAL *22890. *WARNING* if your phone is a Sprint phone and still has Sprint software but is working on Page Plus then most likely you won't be able to get the Web or Picture Messaging to work so DO NOT dial *22890
